Internet Services Terms and Conditions

This Terms of Service and Use Agreement (“Agreement”) sets forth your obligations as a subscriber of South Plains Telephone Cooperative (“SPTC”) Internet Services (“Services”), the obligations of SPTC related to the Services, and the rules you must follow when using SPTC Services.
Section I.  Internet Service Description

Section II.  Application for Service

Section III.  Provision of Service

Section IV.  Privacy

Section V.  Billing, Payment, Termination, Restoral

Section VI.  Member Support

Section VII.  Governing Law

Section VIII.  Restrictions on Use


Section IX.  Violations and Remedies

Section X – Disclaimer of Warranties


Section XI.  Waiver

Section XII.  Notices

Section XIII.  Modification
            The terms outlined in this Agreement may be modified, as needed, without notice by SPTC.

Acceptable Use Policy
This Acceptable Use Policy (“AUP,” “Policy”), together with the terms and conditions of your Internet service (“Service”), provide guidelines for your conduct on the Internet as an South Plains Telephone Cooperative (“SPTC”) Service subscriber.
In general, the Policy prohibits use and activities involving the Service that are illegal, infringe the rights of others, exploit, interfere with or hamper the use and enjoyment of the Service by others.

The AUP applies to SPTC’s data services that provide access to the Internet including, but not limited to DSL, Broadband DSL, High Speed Fiber Optics, Direct Internet Access, managed Wi-Fi, firewall service, and E-mail.

SPTC may revise the AUP from time to time without notice by publishing said revision to www.sptc.net, newsletter, bill insert, the bill backer, direct mail or other medium.  Any revision is effective immediately upon publishing.  In the event of a conflict between any subscriber agreement for Service and the AUP, the terms of the AUP will govern.

You are responsible for your own compliance with this policy.  You are also responsible for any use or misuse of the Service that violates this AUP by anyone else you permit to access the Service, such as a friend, family member, or guest.
The AUP of SPTC’s upstream provider(s) also binds users of the SPTC Service. An "upstream provider" is any company that may provide SPTC with bandwidth and/or other related services.

SPTC manages its network with the goal of delivering the best possible broadband Internet experience to all of its subscribers.  High-speed bandwidth and network resources are not unlimited.  Managing the SPTC network is essential as SPTC works to promote the use and enjoyment of the Internet by all of its subscribers.  We use reasonable network management practices that are consistent with industry standards.  We use tools and technologies that are minimally intrusive and, in our independent judgment guided by industry experience, among the best in class.  Of course, SPTC’s network management practices will change and evolve along with the uses of the Internet and the challenges and threats on the Internet.

Prohibited uses and activities include, but are not limited to:

From time to time, additional prohibited uses and activities will be posted at www.sptc.net, newsletter, bill insert, the bill backer, direct mail or other medium, and represents a non-exhaustive list that supplements the AUP.

SPTC’s Service shall not be used to host, publish, submit, receive upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store child pornography, or any activity violating the Children’s Online Privacy Protection Act.

SPTC prefers to inform subscribers of inappropriate activities and give them a reasonable period of time in which to take corrective action. We also prefer to have subscribers directly resolve any disputes or disagreements they may have with others without our intervention.  SPTC reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party.
SPTC reserves the right, at its sole discretion, with or without notice, to block access to and prevent the use of the Service, and/or suspend or terminate your account(s) if you or others who use your account (and any secondary account) in a manner that violates the AUP.  If your Service account is terminated for any reason, all E-mail associated with that account (and any secondary account) will be permanently deleted as well.
Furthermore, violations pertaining to child pornography will be reported to applicable law enforcement agency, the National Center for Missing and Exploited Children, and any additional entity required by law.  In addition to notifying said entities, SPTC will work with law enforcement to provide your subscriber information, your location, your IP address, date and time of violation(s) and other information required by law.

You agree to indemnify, defend and hold harmless SPTC and its affiliates and subsidiaries, suppliers, and agents against all claims and expenses (including attorney fees) resulting from you engaging in any act prohibited by this AUP or resulting from your violation of this AUP.  This paragraph will survive any termination or expiration of any applicable subscriber agreement for Service.

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